Shipping policy

Shipping Policy

We are committed to providing reliable and efficient shipping to ensure your items arrive safely and on time. Please review our shipping policies below for important details:

Processing Time

  • Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
  • Pre-order items or products with special handling requirements may have extended processing times, which will be noted on the product page.

Shipping Options and Delivery Times

  • We offer a variety of shipping options at checkout, including standard, expedited, and priority shipping.
  • Delivery times vary depending on the selected shipping method and your location:
    • Standard Shipping: 3-7 business days.
    • Expedited Shipping: 2-4 business days.
    • Priority Shipping: 1-3 business days.
  • Please note that delivery times are estimates and do not account for potential delays caused by weather, carrier issues, or other unforeseen circumstances.

Shipping Rates

  • Shipping rates are calculated at checkout based on the total weight and dimensions of your order, as well as your location.
  • Free shipping may be available for qualifying orders over a certain amount, as noted on our website.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.
  • Please allow up to 24 hours for tracking information to update after receiving your confirmation email.

International Shipping

  • We currently ship to select international locations. Additional customs duties, taxes, or fees may apply and are the responsibility of the recipient.
  • Delivery times for international orders may vary due to customs processing and other factors.

Lost, Damaged, or Delayed Shipments

  • If your shipment is lost, damaged, or significantly delayed, please contact us at support@thecardgym.com within 7 days of the expected delivery date for assistance.
  • Damaged items must be documented with photos of the packaging and product to facilitate a claim with the carrier.

Incorrect or Undeliverable Addresses

  • Please ensure your shipping address is entered correctly at checkout. Orders returned to us due to incorrect or undeliverable addresses will be refunded minus shipping costs and may be subject to a 10% restocking fee.

If you have any additional questions about our shipping policy or need help with an order, don’t hesitate to reach out to us at support@thecardgym.com. We’re here to help!